“Wonderful.”

“The person I spoke with was very helpful in me down sizing from a larger unit to a smaller one. Was prompt in answering my texted..”

“May 10th, 2022. Paris, Ky location. There was a note attached to the door saying Forward Storage now owned the facility with contact information! 😳 I never received any notification about it! It was explained that the previous owner did not inform any of the unit renters. I must say that my interaction via phone that first day & onward has been a pleasant one. Not only has the British lady I've spoken with each time been professional & pleasant, she has been very understanding in explaining the new policies that I wasn't aware of. Overall, Forward Storage has: ●Modernized payment (former owner only accepted cash or money orders). I signed up today 7-9-2022 for auto pay & got to choose my date based on when I will have money in my account. (5th of each month.) ●Easier to contact with reliable hours versus the "hit or miss" as to when someone would be in the former owner's office & your ability to get a receipt. Although I will miss seeing the sweet elderly lady that ran the business for her son, this is a vast improvement! Thank you for asking me to participate to give my opinion. P. Tackett-Williams.”

“Customer service was super helpful! I got a unit a few days ago and once I realized I needed to upgrade to a larger unit, I called again. She helped make it the easiest payment change over it could be along with staying on the phone until all paperwork went through..”